After you buy an item or service you may experience problems with your purchase. If this happens, you have the right to complain. Use these steps to get started:
- Gather supporting documents: such as sales receipts, warranties, contracts and work orders from the purchase. Also, print out email messages or logs of any contact you’ve had with the seller about the purchase.
- Contact the seller: Preferably in writing. You may be able to solve the problem by contacting a salesperson or customer service representative. If this doesn’t work, contact a supervisor or manager. If this still fails, try going higher up to the national headquarters. To find the company’s customer service contact information, look for “contact us”, “customer service”, “about us”, “terms and conditions” or “privacy statement” on the company’s website.
- Make use of their social media platforms: Search for their twitter handle, tweet at them and tag them. You could also tag the regulatory body incharge.
- Contact third parties: If the seller fails to fix your problem. File a complaint to the state regulatory agency or licensing board that has jurisdiction over the seller. Notify a consumer expert i.e Consumer Advocacy Foundation of Nigeria CAFON about your problem at www.yellconsumerradio.com The regulatory body tries to resolve your complaints . While these agencies try to resolve your problem, your complaint helps them investigate fraud.
- Use the YELL App: This app was designed to help Nigerian consumers to get redress across all sectors of the economy. It is mostly useful when you lodge your complaint via email to the company where your complaint is directed to. The obvious now question is: How then do you get the app? Go to Google play store, search for yell Nigeria, hit the download button, there and then, you search for the erring company, lodge your complaint in full, the company definitely gets to see it as well as your consumer advocates. Isn’t that great?
- Seek legal help: If none of these options work, you may seek to resolve your problem through the legal system or through an alternative dispute program, such as arbitration, conciliation, or mediation.
In conclusion, most problems with sellers are the result of frauds and scams. And to protect yourself from all risks attached to modern day purchase check http://cafon.org.ng/safety-tips-to-avoid-banking-app-fraud/