19.10.1. Where reference to care is made in this section, passengers shall be offered free of charge:
(i) refreshments such as water, soft drinks, confectioneries / snacks ;
(ii) a meal ;
(iii) hotel accommodation ;
(iv) transport between the airport and place of accommodation (hotel or other accommodation).
19.10.2 In addition to section 19.10.1, passengers shall be offered free of charge, two telephone calls, SMS or emails.
19.10.3. In applying this section, the operating air carrier shall prioritize the needs of persons with reduced mobility and any persons accompanying them, as well as to the needs of unaccompanied minors.
